Overview

Accessing the PTC Customer Portal

• Direct Link: Sign in · Customer Self-Service
• Via PA Turnpike Website: Go to Home | PA Turnpike, select the Commercial tab, and click Permits & Restrictions. Then, choose Apply for a Special Hauling Permit to be redirected to the portal.

Registering as a New Customer

1. From the portal homepage, click Sign in and then open the Register tab.
2. Enter all required information and click Register to create your account.
3. On the Your Information page, provide at least your First Name and Last Name, then click Submit.
4. Check your email for a message containing a link to complete registration and confirm your email address. Follow the instructions provided.
5. Continue entering any remaining required information as prompted. Note: Multi-factor authentication (MFA) is enforced. For future logins, retrieve the access code sent to your email and enter it as instructed.
6. Select New Permit Customer under Create Account and click Submit.
7. Choose Commercial as your account type, enter your Organization Name, and click Submit to finish registration.

Entering Contact Details

1. Under the Account dropdown, select Contact Information.
2. Click on the newly created contact to open the Contact Information page.
3. Enter all required contact details and click Next.
4. Start typing address in the Street Address field. Choose the correct address if it appears or enter it manually.  Verify address and click submit.
5. Verify that your submission was successful.

Adding Carrier Information

1. Under the Permit dropdown, select Over-Dimensional Address Book.
2. Click Create New Carrier.
3. Enter required fields: Carrier Name, Daytime Number, Email Address, Confirm, and Email.  Start typing address in the Street Address field. Choose the correct address if it appears or enter it manually.
4. Verify the carrier details and click Submit.
5. Confirm that the new carrier was created correctly.

Adding and Managing Payment Methods

1. Under the Account dropdown, select Payment Method.
2. Click Add Payment Method.
3. Select desired Payment Method Type – Credit Card or ACH
4. For Credit Card:
5. Select Card as the Payment Method Type.
6. Choose Yes to save the payment method for future use.
7. Select the appropriate contact in the Existing Contact field and click Select.
8. Click Next and you will be redirected to a secure, non-PA Turnpike webpage.
9. Enter your credit card details (Card Number, Expiry Date, Security Code) and click Authenticate.
10. For ACH:
11. Select ACH as the Payment Method Type.
12. Select desired Bank Account Type (Checking, Savings or Corporate Checking).
13. Choose Yes to save the payment method for future use.
14. Select the appropriate contact in the Existing Contact field and click Select.
15. Click Next and you will be redirected to a secure, non-PA Turnpike webpage.
16. Enter ACH details (Routing Number, Account Number) and click Authenticate.

Viewing Available Payment Methods

1. Click the down arrow next to Account and select Payment Method.
2. View all payment methods added to your account.

Accessing an Existing Portal Account

1. Use the direct portal link or navigate via the PA Turnpike website as described above.
2. On the portal homepage, enter your existing Username and Password and click Sign in. If you do not see the Username and Password fields, click Sign in in the upper right corner.
3. Once signed in, Your Information page is displayed. Use navigation options in the upper right to access other features as needed.

Security Notice

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